Terms of Service

Clear terms for a managed business service.

These terms apply with the signed order form between the roofing company identified as the Customer and the Aquino Command supplier identified in that order form. If the documents conflict, the order form takes priority for commercial details.

1. Service

Aquino Command provides a private operational workspace for managing enquiries, follow-ups, quotes, missed calls, customer records and approved integrations. The exact plan, fees, support arrangements and start date are stated in the order form. Features described as pilots, previews or integrations depend on the relevant third-party service being available and correctly authorised.

2. Customer responsibilities

The Customer must provide accurate account and company information, authorise only suitable staff, keep devices and sign-in methods secure, configure lawful enquiry rules, maintain appropriate customer-facing privacy information and use the service only for legitimate business purposes. The Customer remains responsible for decisions, quotations, contracts, roofing work, regulatory compliance and communications with its customers.

3. Acceptable use

The service must not be used to access another company’s data, send unlawful or unsolicited communications, upload malicious material, bypass security controls, test vulnerabilities without written permission or process data that the Customer is not entitled to use. Aquino may restrict access where necessary to protect customers, the service or the law.

4. Fees and subscriptions

Fees, billing dates, taxes and any pilot period are set out in the order form or checkout. Subscriptions continue for the stated billing period until cancelled under the agreed notice terms. Failed or overdue payment may place the workspace into a read-only state after reasonable notice.

5. Availability and changes

Aquino will use reasonable care and skill to operate the service and address material faults. No internet service is uninterrupted, and Aquino does not guarantee that every email, form submission, phone call or third-party event will be received. The dashboard shows connection and last-sync information so the Customer can identify issues and use its original systems when needed.

6. Data protection

Each party must comply with applicable data-protection law. For customer data processed by Aquino on the Customer’s behalf, the Data Processing Agreement applies. The Privacy Notice explains Aquino’s own account and service administration processing.

7. Confidentiality and security

Each party must protect the other party’s confidential information and use it only to perform the agreement. Aquino applies the controls described in the Security Overview. The Customer must notify Aquino promptly of suspected unauthorised access or compromised credentials.

8. Intellectual property

The Customer retains its rights in customer data. Aquino retains rights in the software, design, documentation, operating methods and improvements. The Customer receives a limited, non-transferable right for authorised users to use the service during the subscription.

9. Suspension and termination

Either party may terminate as stated in the order form, or for a material breach that is not corrected within a reasonable written cure period. Aquino may suspend access immediately where necessary to contain a security risk or unlawful use. On termination, the Customer should download its export; data is returned or deleted according to the DPA, retention commitments and applicable law.

10. Liability

Nothing excludes liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Subject to that, neither party is liable for indirect or consequential loss. Any agreed financial cap, exclusions and insurance requirements are those in the signed order form; they should be reviewed for the Customer’s circumstances before signature.

11. Law and notices

Unless the order form states otherwise, the agreement is governed by the law of England and Wales and its courts have exclusive jurisdiction. Contract and support notices use the contact details in the order form or the in-product support instructions.